Making the Subway Accessible, From Lived Experience

Quemuel Arroyo, the transit system’s chief accessibility officer, confronts the challenges of subway accessibility

December 18, 2025

Quemuel Arroyo, the New York transit system’s chief accessibility officer, knows firsthand how hard it can be to navigate the subway. A wheelchair user for half his life, he brings his own lived experience to the job of making the city’s transit system more accessible.

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